You speak - we listen
The University of Melbourne runs several surveys each year. Students, staff and other members of the University community are invited to provide feedback and suggestions about a range of services and facilities.
University Library managers review survey results regularly, looking for ways to improve services and facilities. Feedback from our clients influences operational planning, investment and staff training programs.
Surveys completed in 2011
University Library clients completed four surveys in late 2011.
The Library performed strongly in all four surveys, ranking among the top service providers within the University. In the Common Services survey the Library’s performance ranked highly against the consultant’s European benchmarks.
The Melbourne Experience Survey and Common Services survey identified some areas for potential improvement.
Results and responses
Listed below are surveys that included questions about the University Library. Follow the links to read a summary of the survey results and an outline of the Library's response.
Melbourne Experience Survey (MES)
Annual University of Melbourne survey of undergraduate students and graduate coursework students
Course Experience Questionnaire (CEQ)
Annual national survey of graduate coursework and graduate research students
Library Client Satisfaction Survey
Biennial survey with results benchmarked against other Australian university libraries
- Results of 2010 Library Client Satisfaction Survey
- Results of 2008 Library Client Satisfaction Survey
Common Services Client Satisfaction Survey
Annual University of Melbourne survey of staff who use Common Services within the University
Quality of University Managaement and Administration (QUMA)
Annual University of Melbourne survey of senior executives' perceptions about selected University departments